R. Stewart B, MD Care HealthResponse time has been outstanding!
Columbia Communications has been our sole vendor for the installation and support of IT infrastructure for the past three years. I cannot stress enough how important their role has been to our successful growth during that time. I would like to share with you some the details of how Columbia Communications has helped us.
Three years ago we were introduced to Lee Chambers at Columbia Communications. At the time we were operating two medical offices and one pharmacy with essentially no infrastructure whatsoever. All of our computers were independently configured and we had no centralized storage of information, email or backup. Columbia Communications initially set us up with a small business server and created a domain, a mail server, firewalls and backups.
Much has changed over the past three years and as we have grown Columbia Communications has been a valuable asset in helping us purchase, configure and maintain all of the equipment necessary to address the growing sophistication of our business. We now have multiple ISP’s in each location that are routed through multiple firewalls and we have graduated from a single small business server to now having six separately maintained servers running everything from Microsoft Exchange and active directory to accounting, SQL data warehouses and live data exchanges with third-party vendors.
One of the most impressive and valuable aspects of the Columbia Communications team is that we have yet to present them with the problem that they could not solve. Additionally, on the few occasions that we have had problems with equipment or connections, the response time has been outstanding. I can recall 2 specific examples that are worth mentioning. On the first occasion, our practice opened at 8 am and our Internet service went down around 9 am. We notified Columbia Communications and they were on site troubleshooting the problem with the ISP and had the problem fixed by 10:30 am. On the second occasion, we had a similar presentation where we lost Internet access at one of our office locations on a weekend. A Columbia Communications representative was on-site within a short time period and was able to identify a malfunctioning piece of hardware. A replacement piece was delivered by Cisco under our warranty plan at around 9:30 pm that evening and Columbia Communications had us up and running before our business opened again on Monday morning.
We have been able to do things within our company over the last three years that would not have been possible without the assistance of Columbia Communications. I can recommend them without reservation and would be happy to speak with anyone who is considering using them in the future.
Brian D Haile Gold MineHigh level of service and knowledge that Columbia Communications provides to our company.
Columbia Communications LLC has provided us with the highest level of IT service with their Managed Services. They listen to our requests and implement solutions to help keep our business running smoothly. They do not hesitate to perform work after business hours to minimize downtime. We have had experiences with other IT companies, but they do not come close to the level of service and knowledge that Columbia Communications provides to our company. I would highly recommend Columbia Communications to anyone that is looking for Managed IT services.
Jackie C Edisto ElectricTheir response time to problems has always been superb and has helped us out on countless occasions!
Columbia Communications, LLC has served my company since March of 2010. They are very dependable and knowledgeable in all aspects of networking/communication! They have participated in several new startup projects we have completed. The company takes care of all of our firewall and router equipment, as well as any server and communications issues. I would highly recommend Columbia Communications, LLC to anyone looking for support. Their response time to problems has always been superb and has helped us out on countless occasions.
Tom D GLV Law FirmTop-quality office computer and networking support services.
Lee Chambers and the staff at Columbia Communications are a highly capable and responsive technology support resource.
They currently assist us across two states in three cities, and help design and maintain our network and quickly respond to requests. I would highly recommend their company for anyone seeking to have a top-quality office computer and networking support services. They are insightful and proactive in all areas of maintenance and upkeep, and will provide a high level of dedicated support. They can be trusted to jump in and help all levels of personnel at our company, and work long hours and weekends to get the job done right.
